AIMoovieStudios · Legal
Credits, Subscriptions & Refunds
This page explains, in plain words, how you pay for the studio, how to stop paying, and when you get credits or money back.
1. How credits work
- Credits pay for work that costs us money: generating takes and running AI agents and checks.
- Before you spend, the studio shows the price in credits and asks you to confirm.
- Credits come from one-time packs, from a plan (added each time a plan payment goes through), or from invite and promo codes.
- Pack credits do not expire. Plan credits you do not use carry over to the next period, and stay yours if you pause or cancel the plan, while your account is open.
- Credits are not money: they cannot be cashed out, sold or moved to another account. See the Terms of Service for the full terms.
- Your balance and every credit movement are listed in Account > Credits & usage.
2. When a generation fails: credits come back
When you start a take, the estimated credits are set aside, not spent. They are charged only when the result arrives. What happens if it does not arrive depends on why:
| What happened | Your credits |
|---|---|
| The model's safety filter refused the prompt or a reference | Returned automatically |
| The model was unavailable, or could not accept the request | Returned automatically |
| A reference picture or clip could not be read | Returned automatically |
| The job would have gone over a spending limit on your account | Returned automatically |
| The service was busy, rate-limited, timed out, or the file could not be saved | Kept set aside while we retry. You are never charged twice for one take. |
| A problem with our own account at the model maker (billing or setup) | Kept set aside while a person checks. If nothing was produced, they are returned. |
| The take was made, but you rejected it in review | Charged. The work was done; try a different prompt, model or reference. |
AI agent help (the Director, script notes, quality and continuity checks) is charged after each call from what it actually cost, and is shown in your usage history.
If you think a charge is wrong, write to support@aimooviestudios.com with the shot or take. If we find the result was broken because of our error, we will return the credits.
3. Plans and automatic renewal
Plans renew automatically until you cancel. A monthly plan is charged every month, and an annual plan every year, on the date you first subscribed, at the price shown when you subscribed (or a new price we told you about in advance). The charge goes to the card you gave at checkout. You can cancel online at any time, and the cancellation takes effect at the end of the period you have already paid for.
- What you get: the credits shown for your plan each time a payment goes through. An annual plan adds the whole year's credits when the annual payment goes through.
- Before you pay: the price, billing interval, credits and these renewal terms are shown before you confirm, and Stripe's checkout shows the amount again.
- After you subscribe: we send a confirmation by email with the plan, price, renewal interval and how to cancel.
- Reminders: for annual plans, we email a reminder [NUMBER OF DAYS, e.g. 15 to 45 days] before each renewal, with the date, the amount and how to cancel. We also tell you in advance of any price change or other material change to your plan.
- Pause: you can pause a plan instead of canceling. While paused there are no charges and no new plan credits; the credits you have stay yours.
4. How to cancel
- Go to Account > Plan & billing.
- Choose “Change or cancel in Stripe”. This opens Stripe's billing page for your account.
- Choose “Cancel plan” and confirm. That is all; there is no call to make and no form to send.
Your plan stays active until the end of the current paid period, then stops renewing. You keep your credits. If you cannot use the online option, email support@aimooviestudios.com from your account address and we will cancel it for you.
Please cancel your plan before deleting your account. If a renewal is charged after you asked to delete your account, write to us and we will cancel the plan and refund that charge.
5. Refunds of money
- Credit packs: if you have not used any credits from a pack, you can ask for a refund within [NUMBER OF DAYS, e.g. 14 days] of buying it. After that, or once credits from it have been used, packs are not refundable except as the law requires.
- Plans: when you cancel, you are not charged again, but the current period is not refunded in part, except as the law requires. If you forgot to cancel and have not used any credits added by the latest renewal, write to us within [NUMBER OF DAYS, e.g. 14 days] of the charge and we will refund it.
- Mistakes and failures on our side: if you were charged twice, charged after canceling, or could not use the service because of a prolonged failure on our side, we will refund you.
- Where the law gives you more, for example a statutory right to withdraw from a purchase, the law applies.
Ask for a refund at support@aimooviestudios.com. Approved refunds go back to the original payment method, usually within 5 to 10 business days of approval depending on your bank. Credits bought with a refunded payment are removed from your balance.
6. Automatic top-ups
If you turn on automatic top-ups, we buy the pack you chose with your saved card whenever your available balance falls below the level you set, never spending more than the monthly limit you set. We email you before each top-up. You can change the pack, the level and the limit, or turn top-ups off, at any time in Account > Plan & billing. Top-up packs follow the pack refund rules above.
7. Taxes and currency
Prices are in U.S. dollars. They do not include taxes unless stated; where we must collect sales tax, VAT or a similar tax, it is added at checkout. Your bank may charge a fee for payments in a foreign currency.